Frequently Asked Questions
Products & Sizing
FINDING YOUR PERFECT FIT
Every piece is designed with its own unique silhouette and fit.
We recommend checking the detailed measurements on each product page before placing your order.
If you need help choosing your size, feel free to share your height, weight, and measurements with us. Our team will be happy to provide personalized sizing advice.
CAN I LEARN MORE ABOUT A PRODUCT BEFORE PURCHASING?
We carefully select and create each piece with attention to design, materials, and details.
If you would like additional photos, videos, fabric information, or styling suggestions before purchasing, please feel free to reach out to us. We’re always happy to help you make a confident choice.
WILL THE ITEM LOOK THE SAME AS SHOWN ONLINE?
We make every effort to accurately present our products through detailed photos and descriptions.
Please note that slight differences in color may occur depending on lighting conditions and individual screen settings.
If you would like more images or videos of a specific item, our team will be happy to provide them.
HOW SHOULD I CARE FOR MY GARMENTS?
To help your pieces maintain their original beauty, we recommend:
- Hand wash or dry clean when possible
- Wash at 30°C on a delicate cycle
- Do not bleach
- Dry in the shade
Please always follow the care instructions provided on the garment label.
WILL SOLD-OUT ITEMS BE RESTOCKED?
Some of our pieces are produced in limited quantities.
Restock availability depends on the design and production schedule. If an item is sold out, please contact us for the latest restock information.
Orders & Delivery
HOW DO I PLACE AN ORDER?
Simply add your favorite pieces to your shopping bag and proceed to checkout.
After your order is successfully placed, you will receive a confirmation email with your order details.
WHEN WILL MY ORDER BE SHIPPED?
After your order is confirmed, our team carefully prepares your items for shipment.
Orders are usually processed and dispatched within 48 hours.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary depending on your location and shipping method.
Most orders are delivered within 5–14 business days after shipment.
For detailed shipping information, please visit our Shipping & Delivery page.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, tracking information will be sent to your email.
If you cannot find your tracking details or need assistance, please feel free to contact us.
WHY CAN’T I VIEW MY ORDER?
Please make sure you are signing in with the email address used when placing your order.
If you cannot access your order information, our team will be happy to assist you.
WHY DOES MY ORDER NOT APPEAR AFTER PAYMENT?
For payments made through local payment methods such as NAVER Pay or Kakao Pay, order confirmation may take a few minutes due to payment processing.
Please allow 3–5 minutes after successful payment.
If your order still does not appear, please contact us and we will assist you.
WHAT IF I ENTERED THE WRONG EMAIL ADDRESS?
If you entered an incorrect email address during checkout, please contact us with your order number and correct email address.
We will help update your information and ensure your order details are properly connected.
Payments & Currencies
WHAT PAYMENT METHODS ARE AVAILABLE?
We accept various secure payment methods, including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Local payment methods depending on your region
For more detailed information, please visit our Payment page.
IS FREE SHIPPING AVAILABLE?
Yes.
Free shipping is available for orders with a final payment amount over $199 USD after discounts and promotions are applied.
ARE CUSTOMS DUTIES INCLUDED?
Customs duties and import taxes depend on the regulations of your country.
If additional charges apply, they are the customer's responsibility.
DO YOU OFFER CASH ON DELIVERY?
Currently, we do not offer cash on delivery.
Returns & Exchanges
RETURN & EXCHANGE SUPPORT
We hope every piece becomes something you truly love wearing.
If your order does not feel right, you may request a return within 14 days of delivery, provided the item remains unworn and in its original condition.
HOW CAN I START A RETURN?
To request a return, please contact us with:
- Order number
- Item details
- Reason for return
Once your request is approved, we will provide the return instructions.
Please do not send your package before receiving confirmation from our team.
WHAT IS NOT CONSIDERED A QUALITY ISSUE?
The following are generally not considered quality issues:
- Loose threads or raw edges
- Fabric thickness or texture differences
- Slight color variations caused by lighting or screen settings
- Personal preference regarding style or color
- Damage caused by wear, washing, improper care, or alterations
- Size selection issues (please check measurements before ordering)
CAN I SEND MY RETURN PACKAGE TO THE ORIGINAL SHIPPING ADDRESS?
No.
The original shipping address is not a return location.
Please only send your package to the return address provided by our team.